Technical
Support
Personal and competent support - this is what you can expect from TRALERT®. We have collected the most frequently asked questions for you. Is your question not among them? Then please feel free to contact us.
Delivery
If your ordered products are delivered from stock and you have ordered them from us before 15:00, you can expect the lighting the next day.
TRALERT® lighting is shipped reliably and accurately with DHL Parcel.
In this case, products should be shipped from sub-warehouses of TRALERT®. The average delivery time for this is 5-10 days. If this is different, you will be informed of this in good time.
If you have ordered a bulk order of products that are in our stock, we will deliver it the next day. If the order cannot be delivered to you complete the next day, we will ship it in a partial delivery or by agreement at a later time.
A custom order has various delivery times. Simple adjustments such as cable lengths and connectors are manufactured by our technical department in our technical area. Should your customisation require more modifications, we have to plan this during production. For this we recommend contacting the TRALERT® product specialists.
Connecting lighting
The wiring diagram for your purchased lighting is always included in the packaging. Here you can find how to connect the lighting.
If you have lost the wiring diagram, you can find all wiring diagrams here. If you still cannot find what you are looking for here, please contact our technical department.
INTERFERENCES
If your light is flashing, this can have several causes. Often an unstable light signal is due to incorrect connection, incorrect voltage or CAN-bus.
The fact that the LEDs in your light do not all light up can have several causes. For example, the light may not be connected correctly or your vehicle is signalling the lighting incorrectly.
WARRANTY
TRALERT® lighting warranties vary and can be found on the packaging or product page. Fristom lighting contains a 2-year warranty. LED Autolamps contains 3-5 years warranty. TRALERT® lighting contains an average of 3 years.
If your light does not work properly, we will be happy to find out with you what is causing it. If it is a technical defect relating to internal components and your light is within the guarantee period, we will gladly exchange it for a working one. If the light has failed due to a faulty connection, this is not covered by the warranty.
You return a product by returning the product and enclosing the return form.
Knowledge base on
LED LIGHTING
As a European importer of exclusively LED vehicle lighting, TRALERT® distinguishes itself with a very complete range of high-quality vehicle lighting.
