TRALERT® privacy and cookie statement

Traditech B.V. - acting under the name TRALERT® (hereinafter: TRALERT®) - is responsible for the processing of personal data obtained through, for example, email, telephone or the use of our website. With this statement we inform you about how we handle your personal data and our use of cookies.

1. What personal data do we process and for what purposes?

We only process personal data that is necessary for the performance of our services. The data may be used for the following purposes, among others:

• Delivery of orders
  To process and deliver orders, we ask for your (company) name, e-mail address, address(es), payment details and, if necessary, your telephone number. This data is necessary to correctly execute your order and inform you of its progress.

• My account
  When you create an account, we process data such as (company) name, address(es), telephone number, e-mail address, delivery and payment details and any preferences. We also store information about previous orders so that you can easily find them again.

• Customer service
  To serve you well, we use the data you provide to us. In addition, we may take notes of conversations so that we can handle your request correctly and efficiently and improve our service.

• Repair, warranty and returns
  For service requests, we use your order and personal data to determine whether your product is eligible for repair or warranty.

• Newsletters
  If you give your consent, we will send you newsletters with information about promotions, offers and our product range. These newsletters can be personalised based on your previous orders or surfing behaviour.

• Actions and competitions
  When participating in promotions or competitions, we request personal data such as name, address and e-mail address. This data is used to execute the action, communicate with participants and - if applicable - announce winners.

• Profiling and personalised advertising
  With your consent, we can analyse and combine data to create customer profiles. This allows us to better tailor offers and advertisements to your interests.

• Improvement of our services
  We use personal data to optimise our website, products and services. We may also approach you to participate in customer or market research.

Your data will not be sold to third parties. Data is only shared if this is necessary for the above-mentioned purposes, or if you have given your explicit consent.

2. Cookies

When using our website, we place cookies or similar techniques. These small files are stored on your computer, tablet or phone. Below is an overview of the types of cookies we use:

• Necessary cookies
  These cookies are essential for the operation of the website, for example to remember your language settings or shopping basket. No consent is required for these cookies.

• Analytical cookies
  With analytical cookies we measure the use of our website. The data is anonymised and only used for statistical purposes, such as insight into visitor numbers and visiting times. We request your consent for this via the cookie banner.

• Other cookies (including marketing and social media)
  These cookies allow us to have pages shared via social networks, surface mounting customer profiles and showing personalised offers and advertisements. These cookies are set by us and/or third parties and require your consent.

Cookie settings

You decide which cookies you accept. You can set or change your preferences via the cookie banner. Please note that if you disable cookies, parts of the website may not function optimally.

Manage and delete cookies

You can change your cookie preferences or withdraw your consent at any time by clicking below:

Change cookie settings

3. Third party websites

Our website may contain links to third-party websites. This privacy and cookie statement does not apply to them. Always consult the privacy statement of the relevant website.

4. Your rights

Under privacy laws, you have the right to access your personal data:

• view,

• have it corrected or deleted,

• to be transferred to yourself or a third party,

• Restrict processing or object to processing.

You can contact us for this at nl

5. Complaints

If you have a complaint about the processing of your personal data by TRALERT®, please contact us using the contact details below. In addition, you have the right to lodge a complaint with the competent supervisory authority in your country.

6. Changes

TRALERT® reserves the right to change this privacy and cookie statement. We recommend that you consult this statement regularly so that you are aware of any changes.

7. Contact details

TRALERT®
Ratio 39, 6921 RW Duiven, the Netherlands
Tel: +31 (0)316 - 372 346
E-mail: nl