Return
Below you will find information on how to return products:
- For quick and correct handling, it is important that you return the item to us together with the fully completed return form. You can download the return form download here.
- You have a 14-day right of return (or trial period). Please note that the cost of returning the goods is at your expense (provided the delivery is an error on our part). Return shipments not reported in advance may be refused or a € 7.50 administration fee will be charged.
- Returns are at the risk of the buyer. This means that Tralert is not liable for damaged or lost returned items. Therefore, always ask for a tracking code at the post office and keep it safe.
- Please enclose the invoice (or a copy of the invoice).
- As soon as we receive your returned item, we will start processing and send a confirmation e-mail within 2 days. Crediting (not in case of warranty) of the purchase price paid by you will take place within 5 days.
- Do not forget to stamp the parcel sufficiently! Returns sent to Tralert unstamped or insufficiently stamped will not be accepted by us.Also, we recommend insuring the package. You are responsible for the return shipment. Your complaint will be dealt with within two days of receipt.