Cookie Policy

Privacy Policy and Cookie Statement

Traditech B.V. trading under the name TRALERT® (and hereafter called TRALERT®) is responsible for the processing of personal data that is obtained from visitors through for example e-mail, telephone or the use of the website. In this privacy and cookie statement we explain how we handle this personal data.

What personal data are collected by us and what do we use them for?
We process your personal data for the following purposes.

• Levering van uw bestelling:
  For your order, we need your (company) name, e-mail address, address(es), payment details and sometimes your telephone number. These data are needed to execute your order, to keep you informed and to make your order as fast and easy as possible.
• My account:
  For an account on our website you need to provide a number of details, including your (company) name, address(es), telephone number, e-mail address, delivery and payment details and interests. We store this information in our systems. In addition, we save data about your previous orders so that you can easily find them again via your account. We process this personal data in order to facilitate and improve your order process.
• Onze klantenservice:
  In order to be able to help you quickly with questions through our customer service, we use the personal data you provide and make notes of the conversation. These notes of your contact with us are kept to help us answer your questions, prepare analyses and improve our services.
• Reparatie/garantie/retourneren:
  We offer a number of services around repair, warranty and returns of our products. To determine whether your product is eligible for warranty or repair, we use your order details and the personal information you provide.
• Newsletters
  If you have given us your prior consent, we will use our newsletters to keep you informed of our offers, promotions and product range. We compile the newsletters on the basis of your personal data, such as your previous orders and surfing behaviour. This makes the newsletter more interesting for you.
• Prijsvragen
  If you take part in a campaign or competition, we will ask you for a number of details, such as your name, address and e-mail address. We also ask your permission for the processing of these data, possibly by third parties, for the purpose of the promotion/prize competition and to compile analyses based on the information collected. This enables us to carry out the action and announce the prize winner(s). We also measure the response to our advertising campaigns.
• Profiling & Personalised Advertising
  We may collect data about you when you visit our website, analyse it and, based on your consent, combine it with your customer number and customer data to create a customer profile of you. We divide these customer profiles into a number of categories in order to analyse your interests and to further personalise your offer in this way, for example, by showing you personalised advertisements.
• Verbetering van onze website, service en winkel
  We are constantly improving our services. To this end, we, or a third party engaged by us, may contact you without obligation to ask you if you wish to participate in a customer or market survey.

We are constantly improving our services. To this end, we, or a third party engaged by us, may contact you without obligation to ask you if you wish to participate in a customer or market survey.

• • • The execution of your order;
    • Answering your questions;
    • Providing warranties and repairing our products;
    • Improving our website and/or services;
    • Offering promotions and competitions and the analysis of these;
    • Conducting customer or market research;
    • Enforce our terms and conditions;
    • Collecting invoices.

Please note: Our privacy and cookie statement does not apply to third-party websites that are linked to our website. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We recommend that you read the privacy statements of these third-party websites before using them.

Cookies:

How are cookies used on this website?
On our website, we use cookies or similar technologies which send and store a small text file to your computer, tablet and/or mobile when you visit our website. For ease of reference, all such technologies will be referred to hereinafter as "cookies".

The following cookies are used when using the website www.tralert.com:

1. 1. Necessary cookies:
      These are cookies that are necessary for the website to function. These cookies ensure, for example, that your preferences, such as location and language settings, are remembered and that your digital shopping cart is updated when you shop online. According to the Cookie Act, you do not need to ask permission for this category of cookies.
   2. Analytical cookies:
      In order to determine which parts of www.tralert.com are most interesting to our visitors, we continuously measure how many visitors come to our website and what is viewed most often. The recorded information cannot be traced back to individuals and is only used by us for statistical purposes. For example, this information gives us an insight into the number of visitors to the website and the length of the visit. This information helps us to optimise our website and make it more user-friendly. We ask your permission to place these cookies via our cookie banner.
   3. Other cookies:
      In order to make it possible for you to share web pages via social networks, to build customer profiles and to personalise newsletters, offers and advertisements via various channels, we use cookies from third parties. We ask your permission to place these cookies via our cookie banner.

Cookie - settings
You can choose the types of cookies for which you give permission. You can change previously made cookie settings.

Which cookies do we ask your permission for?
Below is a list of the cookies we use in addition to technical and functional cookies. Some cookies we use ourselves, but for other cookies we use third parties. These parties act on our behalf and we determine what happens to the cookies. There are also cookies that are placed and used exclusively by third parties. We have no control over these third parties and how they handle your data. For more information on how these third parties handle cookies, please refer to the relevant privacy statement.

Please note: The privacy statements of the third parties may change regularly.

How can cookies be enabled, disabled and deleted?
You can set your computer's browser so that you do not receive any cookies while visiting our website. In addition, you can choose to manually delete cookies before their expiry date. To do so, please check your browser settings and instructions. However, if your browser refuses cookies, you may not be able to use all the features of our website or you may not be able to access certain parts of our website.

Can this privacy and cookie statement still be adjusted?
It is not inconceivable that our privacy and cookie policy will be expanded or changed in the near future. We therefore reserve the right to amend this privacy and cookie statement. Any changes will be published on this website. You can consult this statement on the website for more information. We advise you to consult this statement regularly so that you are aware of any changes.

What to do in case of complaints about data processing by TRALERT?
Of course, we are also happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you have the right to complain about the processing of your personal data. You can do this with the competent supervisory authority in your country.

How can you contact us to view, change, move or delete your personal data?
You have the right to access, change, move or delete the data we have collected about you. To do so, please contact us directly by e-mail at info@tralert.nl.

How to contact TRALERT®?
Should you have any further questions and/or comments after reading our privacy and cookie statement, please contact us using the contact details below.

TRALERT®
Adres: Aalsbergen 15, 6942 SE Didam
Tel.: +31 (0)316 – 372 346;
E-mail: info@tralert.nl