Cookie statement

PRIVACY POLICY AND COOKIE STATEMENT

Traditech B.V. trading under the name TRALERT® (and hereinafter referred to as TRALERT®) is responsible for the processing of personal data obtained from visitors via, for example, email, telephone or through the use of the website. In this privacy and cookie statement we explain how we handle this personal data.

What personal data are collected by us and what do we use them for?
We process your personal data for the following purposes.

• Delivery of your order:
  For your order we need your (company) name, e-mail address, address(es), payment details and sometimes your phone number. These data are needed to fulfil your order, to keep you informed and to make your order as fast and easy as possible.
• My account:
  To create an account on our website, you need to provide some data, including your (company) name, address(es), phone number, e-mail address, delivery and payment details and interests. We store this data in our systems. In addition, we store data about your previous orders so that you can easily retrieve them via your account. We process this personal data to enable and improve your ordering process.
• Our customer service:
  In order to promptly assist you with queries through our customer service, we use the personal data you provide and make notes of the conversation. These notes of your contact with us are kept to help us answer your query, prepare analyses and improve our services.
• Repair/Warranty/Return:
  We offer a number of services around repair, warranty and return of our products. To determine whether your product is eligible for warranty or repair, we use your order details and the personal data you provide.
• Newsletters
  If you have given us your prior consent, we will keep you informed about our offers, promotions and our product range through our newsletters. We compile the newsletters based on your personal data, such as your previous orders and browsing habits. This makes the newsletter more interesting for you.
• Contests
  If you participate in an action or contest, we will ask you for some information, such as your name, address and e-mail address. We also ask your permission for these to be processed, possibly by third parties, for the purpose of the action/competition and to compile analyses based on the information collected. This allows us to carry out the action and announce the prize winner(s). It also allows us to measure the response to our advertising campaigns.
• Profiling & personalised ads
  We may collect data about you when you visit our website, analyse it and, based on your consent, combine it with your customer number and customer data to create a customer profile of you. We divide these customer profiles into a number of categories in order to analyse your interests and further personalise your offer in this way, among other things by showing personalised ads.
• Improving our website, service and shop
  We are constantly improving our services. To this end, we, or a third party engaged by us, may approach you without obligation to ask you if you wish to participate in a customer or market survey.

Furthermore, we will not sell your personal information to third parties. We will only make your data available to third parties if you have given your consent, or if this is necessary for:

• • • Execution of your order;
    • Answering your questions;
    • Providing warranties and repairing our products;
    • Improving our website and/or services;
    • Offering promotions and competitions and their analyses;
    • Doing customer or market research;
    • Enforcing compliance with our terms and conditions;
    • Collecting invoices.

Note: Our privacy and cookie statement does not apply to third-party websites connected to our website by links. Therefore, we cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of these third-party websites before using them.

COOKIES:

How cookies are used on this website?
We use cookies or similar technologies on our website whereby a small text file is sent to your computer, tablet and/or mobile phone and stored when you visit our website. For ease of reading, all such technologies are further referred to here as 'cookies'.

When using the www.tralert.com website, the following cookies are set:

1. 1. Necessary cookies:
      These are cookies that are necessary for the website to function. For example, these cookies ensure that your preferences, such as location and language settings, are remembered and that your digital shopping cart is maintained when shopping online. According to the Cookie Act, consent does not have to be requested for this category of cookies.
   2. Analytical cookies:
      To determine which parts of www.tralert.com are of most interest to our visitors, we continuously measure how many visitors come to our website and what is viewed most. The recorded information is not traced back to individuals and is only used by us for statistical insights. Through this information, we gain insight into, for example, the number of visitors on the website and the length of the visit. This information helps us optimise our website and make it more user-friendly. We ask your permission to place these cookies via our cookie banner.
   3. Other cookies:
      To make it possible for you to share web pages via social networks, to build customer profiles and to personalise newsletters, offers and advertisements through various channels, we use third-party cookies. We ask your permission to place these cookies via our cookie banner.

Cookie - settings
You can choose which types of cookies you consent to. You can change previously made cookie settings.

Which cookies do we ask your permission for?
Below is an overview of the cookies we use in addition to technical and functional cookies. Some cookies we use ourselves, but for other cookies we use third parties. These parties act on our behalf and we determine what happens to the cookies. There are also cookies that are set and used exclusively by third parties. We have no control over those third parties and how they handle your data. For more information on how these third parties handle cookies, please refer to the relevant privacy statement.

How to enable, disable and delete cookies?
You can set your computer's browser so that you do not receive cookies while visiting our website. You can also choose to manually delete cookies before their expiry date. Please check the settings and manual of your browser. However, if your browser refuses cookies, you may not be able to use all the features of our website or you may not be able to access certain parts of our website.

How to enable, disable and delete cookies?
You can set your computer's browser so that you do not receive cookies while visiting our website. You can also choose to manually delete cookies before their expiry date. Please check the settings and manual of your browser. However, if your browser refuses cookies, you may not be able to use all the features of our website or you may not be able to access certain parts of our website.

Can this privacy and cookie statement still be amended?
It is not inconceivable that our privacy and cookie policy may be expanded or amended in the near future. We therefore reserve the right to amend this privacy and cookie statement. Changes will be published on this website. You can consult this statement on the website for more information. We recommend that you consult this statement regularly so that you are aware of these changes.

What to do in case of complaints about data processing by TRALERT?
Naturally, we are also happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to lodge a complaint against the processing of your personal data. You can do this with the competent supervisory authority in your country.

How can you contact us to view, amend, move or delete your personal data?
You have the right to view, amend, move or delete the data we have collected about you. To do so, please contact us directly by email at info@tralert.nl.

How to contact TRALERT®?
Should you have any further questions and/or comments after reading our privacy and cookie statement, please contact us using the contact details below.

TRALERT®
Adres: Aalsbergen 15, 6942 SE Didam
Tel.: +31 (0)316 – 372 346;
E-mail: info@tralert.nl