What kind of personal data is collected by us and what do we use it for?
We process your personal data for the following purposes.
- Order delivery:
For your order we need your (company) name, e-mail address, delivery address(es), payment information and sometimes your phone number. These details are necessary to process your order, to keep you informed about your order and to process your order as quickly and as easily as possible.
- My account:
When you register for an account at TRALERT®, you must provide a number of details, including your (company) name, delivery address(es), telephone number, e-mail address, delivery and payment details and interests. We store this information in our database. In addition, we store information about your previous orders so you can easily find them in your account. We process this personal information in order to process your order as quickly as possible.
- Our customer service:
In order to answer your questions as fast as possible, we will make notes of our conversation and your provided data. These notes of our conversation are kept in order to help us answer your future questions and improve our services.
We offer a variety of services regarding repair, warranty and returns of our products. To determine whether your product qualifies for warranty or repair, we will use your order information and the personal data you provide.
In case you have given us your prior consent, we will keep you informed about our offers, promotions and product range through our newsletters. We compose these newsletters based on your personal information, for example, your previous orders or your surfing behavior. This results in newsletters that are tailor-made for you.
When you sign up for one of our promotions or contests, we will ask you for a number of details, such as your name, address and e-mail address. In addition, we will ask for your consent to the processing of this information, possibly by third parties. This way we can arrange our contests and promotions and announce the prize winner(s). We also measure the response to our advertising campaigns this way.
- Profiling & personalized advertisements
When you visit our website, we may collect, analyze and, based on your consent, combine your data with your customer number and customer data so that we can compile a customer profile that represents you. We divide these customer profiles into a number of categories in order to analyze your interests and to further personalize your experience, including the display of personalized advertisements.
- Improvement of our website, service and store
We are constantly trying to improve our services. In order to do so, we, or a third party involved with us, can approach you to ask you if you wish to participate in a customer survey.
Furthermore, we will not sell your personal information to third parties. We will only make your information available to third parties if you have given your consent, or if it is necessary for one of these purposes:
- The processing of your order;
- Answering your questions;
- Providing warranties and repairing products;
- Improving our website and/or services;
- For promotions and contests and their respective analyses we conduct;
- Doing customer or market research;
- Enforcing compliance with our terms and conditions;
- Collecting invoices.
Note: Our privacy and cookie statement does not apply to third party websites that are linked to our website. Therefore, we cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We advise you to read the privacy statements of these third party websites before using these websites.
How are cookies used on this website?
When using the website www.tralert.com, the following cookies are used:
- Necessary cookies:
These are cookies that are necessary for the website to function. For example, these cookies make sure that your preferences, such as location and language settings, are remembered and that your digital shopping cart is kept up to date when you are shopping online. According to the Cookie laws, no consent is required for this category of cookies.
- Analytical cookies:
In order to determine which parts of www.tralert.com are the most interesting for our visitors, we continuously measure how many visitors come to our website and what pages are viewed the most. This collected data does not include anyone's personal data and is only used by TRALERT® for statistical insight. This information gives us insight into for example, the number of visitors to the website and the duration of the visit, This information helps us to optimize our website and make it more user-friendly. before these cookies are in use, we ask for your permission via our cookie banner.
- Other cookies:
In order to enable you to share web pages via social networks, to build customer profiles and to personalize newsletters, promotions and advertisements through various channels, we use third-party cookies. To place these cookies, we ask for your permission via our cookie banner.
- Necessary cookies:
Cookie - settings
You can determine which types of cookies you give your permission for. You can always change your previously determined cookie settings.
For which cookies do we ask your permission?
Below is an overview of the cookies we use in addition to technical and functional cookies. Some cookies we use ourselves, but for others we use third parties. These parties act on our behalf and we determine what happens with the cookies. There are also cookies that are placed and used exclusively by third parties. We have no control over those third parties and how they handle your data. For more information on how these third parties handle cookies, please see the relevant privacy statement.
Note: The privacy statements of third parties may change regularly.
How can cookies be enabled, disabled and/or deleted?
Can this privacy and cookie statement still be modified?
What to do with complaints about the data processing by TRALERT?
Of course we are also happy to help you if you have any complaints about the processing of your personal data. Because of privacy laws, you always have the right to file a complaint against the processing of your personal data. You can do this at the appropriate supervisory authority of your country.
How can you contact us to view, change, move or delete your personal information?
You always remain the right to view, change, move or remove the information we have collected about you. To do so, you can contact us directly by e-mail at [email protected]
How to contact TRALERT®?
In case you have any further questions and/or remarks after reading our privacy and cookie statement, please contact us using the contact information below.
Address: Aalsbergen 15, 6942 SE Didam
Tel.: +31 (0)316 – 372 346;
E-mail: [email protected]